Andrew Ciomperlik.
Networking • Systems • Linux • Cloud • Cybersecurity
IT professional with seven years of experience, building hands-on skills in network infrastructure, systems administration, cloud technologies, automation, and cybersecurity.
About Me
I work extensively with Linux, macOS, Windows, networking, Docker, DNS, virtualization, cybersecurity, and cloud technologies. I maintain a home lab built around Raspberry Pi and Orange Pi systems and am developing a Windows Server and Active Directory virtualization labs.
I am currently studying for the Cisco CCNA while continuing to build practical projects in networking, systems administration, automation, and Microsoft Azure.
Core Skills- Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, Routing & Switching
- Systems Administration: Linux, Windows, macOS, Windows Server
- Identity & Directory Services: Active Directory, Group Policy, Microsoft Entra ID
- Containers & Infrastructure: Docker, Docker Compose, Portainer, HAProxy, Caddy
- Cloud: Microsoft Azure, Azure Static Web Apps, Microsoft 365
- Virtualization: Hyper-V, VirtualBox, UTM
- Security: TLS/HTTPS, DNSSEC, Endpoint Security, Access Control
- Automation & DevOps: Git, GitHub, GitHub Actions, YAML
- Monitoring & Troubleshooting: Dozzle, Network Diagnostics, Log Analysis
Professional Experience
IT Support Desk Specialist
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The 20
2023 - present
- Administer and support Active Directory, Microsoft 365, and Exchange environments, including user accounts, access permissions, password management, and Group Policy.
- Provide technical support for Windows and macOS environments across remote organizations.
- Troubleshoot network and connectivity issues involving DNS, DHCP, VPNs, TCP/IP, wireless networks, and VLAN-related configurations.
- Diagnose and resolve complex hardware, software, authentication, endpoint, and application issues while minimizing user downtime.
- Support endpoint security and identity-management practices to help protect client systems, accounts, and organizational data.
- Collaborate with technical teams on escalations, infrastructure issues, and implementation of IT solutions.
- Maintain detailed technical documentation, troubleshooting records, and knowledge-base information to improve resolution efficiency and knowledge sharing.
- Install, configure, maintain, and troubleshoot workstation hardware, operating systems, software, and supporting IT infrastructure.
Level One Analyst / Customer Engineer
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Computacenter
2022
- Deployed and configured new laptops as part of enterprise device refresh and provisioning initiatives.
- Supported and troubleshot Lenovo laptops, iPads, mobile devices, and cloud-managed endpoints.
- Managed devices within MDM and cloud-based management environments, helping maintain device compliance and availability.
- Diagnosed and resolved issues involving enterprise applications including Salesforce, Veeva, and Concur.
- Worked within defined service-level agreements (SLAs) while prioritizing first-contact resolution and minimizing user downtime.
- Documented incidents, troubleshooting steps, and resolutions to support escalation and service continuity.
System Technologist 2
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WatchGuard Video / Motorola Solutions
2020 - 2021
- Supported integrated public-safety technology environments involving body cameras, in-vehicle cameras, computer systems, servers, wireless networks, cellular connectivity, and cloud services.
- Diagnosed hardware, software, network, wireless, cellular, and cloud connectivity issues across field-deployed systems.
- Installed, maintained, and updated applications and systems in both Windows and Linux environments.
- Supported server infrastructure and cloud-based video upload services used by law-enforcement organizations.
- Collaborated across multiple technical support tiers to diagnose and resolve high-priority and complex incidents.
- Performed software and system updates and participated in beta testing of new and existing applications.
- Delivered technical assistance and training to end users on system operation and troubleshooting.
- Handled highly sensitive information associated with law-enforcement investigations and court proceedings in accordance with security and confidentiality requirements.
Classroom Technology Specialist
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Columbia Advisory Group
2019 - 2020
- Monitored classroom technology and audiovisual systems using centralized management and monitoring platforms.
- Diagnosed and resolved hardware, software, connectivity, and classroom technology issues in real time to minimize instructional disruption.
- Maintained accurate equipment status, inventory, and maintenance records.
- Participated in the planning, installation, configuration, and deployment of classroom technology systems and equipment.
- Provided on-site technical support for faculty, staff, and educational environments.
- Coordinated equipment maintenance and system readiness to ensure reliable classroom technology availability.
Escalation Specialist
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State Farm
2013 - 2019
- Progressed through three promotions, advancing from Customer Service Representative to Coordinator and ultimately Escalation Specialist.
- Served as a subject-matter expert and escalation point, coordinating complex issues across departments and stakeholders.
- Trained, mentored, and onboarded team members on organizational processes, systems, and service procedures.
- Collaborated with analysts to identify recurring trends, improve processes, and accelerate problem resolution.
- Supported implementation and communication of operational and technology-related changes as an On-The-Ground team representative.
- Maintained and supported workplace technology assets, including software, operating system updates, and point-of-sale systems.
- Developed strong experience in technical communication, escalation management, documentation, customer service, and cross-functional problem solving.
Education
Projects
Docker
Unbound
HAProxy
DNSSEC
Highly Available Secure Homelab Infrastructure
Designed and built a highly available homelab using Raspberry Pi and Orange Pi systems with redundant DNS, recursive resolution, HTTPS reverse proxying, containerized services, and fault-tolerant network infrastructure.
Git & Github
Azure
Hugo
YAML
Github Actions
Azure Static Web App
From Code to Cloud: Building and Deploying a Portfolio with Hugo, GitHub, and Azure
Docker
Networking
Caddy
Linux
DNS
Containerized Homelab Infrastructure
Multi-host Docker infrastructure providing DNS, reverse proxying, monitoring, automation, AI services, networking, and self-hosted applications.
Tailscale
Linux
Networking
Zero Trust
Secure Remote Access with Tailscale
Implemented secure remote access to homelab infrastructure using Tailscale, providing encrypted connectivity to internal systems and services without exposing management interfaces directly to the public internet.
Certifications
Get in Touch
My inbox is always open. Whether you have a question or want to talk technology.